Terms & Conditions

Manchester River Cruises

These Terms & Conditions apply to bookings made with The Irwell &
Mersey Packet Company Ltd trading as Manchester River Cruises
("Manchester River Cruises", "we", "us" or "the Company").

By making a booking, purchasing a ticket or gift voucher, or
travelling on one of our vessels, you agree to these Terms &
Conditions.

1. Public Tours and Events

1.1 Tickets for public sightseeing cruises, event cruises and other
scheduled sailings must be paid for in full at the time of booking.

1.2 Your booking is valid only for the date, time and sailing shown on
your booking confirmation or ticket.

1.3 Please check your booking confirmation carefully. It is the
customer's responsibility to ensure that the correct date, time,
number of passengers and type of ticket have been booked.

1.4 Tickets for cruises and events taking place on a specific date do
not normally have a statutory 14-day cooling-off period.

2. Arrival and Missed Departures

2.1 Passengers should arrive at the advertised boarding point at least
10 minutes before the departure time shown on their ticket.

2.2 Boarding may close shortly before departure to allow the vessel to
depart safely and on time.

2.3 We cannot delay a sailing indefinitely for late-arriving
passengers and a vessel will not return to the boarding point to
collect passengers who have missed their departure.

2.4 If you arrive after the vessel has departed, your booking will be
treated as a missed departure and no refund will be due.

2.5 Where space is available, we may at our discretion offer transfer
to another sailing, but we are not obliged to do so.

3. Customer Cancellations – Public Tours and Events

3.1 Unless different cancellation terms are clearly stated when
booking a particular event or product, tickets cancelled more than 30
days before departure may be cancelled or transferred subject to any
conditions stated at the time of booking.

3.2 Tickets cancelled within 30 days of departure are non-refundable unless:

* Manchester River Cruises cancels the sailing; or
* we agree otherwise at our discretion.

3.3 Where we are able to resell cancelled capacity or otherwise reduce
our loss, we may take this into account when considering any refund or
credit.

3.4 Tickets purchased through a third-party booking agent or online
travel agency may also be subject to that company's booking and
cancellation procedures. Requests relating to payments made to a third
party may need to be made through that company.

4. Private Hire Bookings

4.1 A private hire booking is confirmed when:

* the required booking details have been agreed;
* the required deposit has been received by the Company; and
* written confirmation has been issued.

4.2 Unless otherwise agreed in writing, the deposit is 25% of the
total hire charge.

4.3 Final passenger numbers, catering or other requirements and
payment of the outstanding balance must be received no later than 14
days before departure unless otherwise agreed.

4.4 If the hirer cancels a confirmed private hire booking, the deposit
may be retained to cover the Company's reasonable losses arising from
the cancellation.

4.5 Where cancellation occurs after further costs have been incurred
or sufficiently close to the event that the booking cannot reasonably
be resold, additional cancellation charges may apply up to the amount
of the Company's reasonable loss.

4.6 We will take reasonable steps to reduce our losses, including
attempting to resell the date where practicable.

4.7 Any cancellation terms specifically agreed in writing for an
individual private hire booking will take precedence over this
section.

4.8 Any decoration/set up must be discussed prior to the event, please note loose balloons and confetti of any kind are not permitted on board.

5. Changes and Cancellations by Manchester River Cruises

5.1 All sailings are subject to suitable weather, river levels,
navigational conditions, vessel availability and any operational or
safety restrictions affecting the River Irwell, Manchester Ship Canal
or associated waterways.

5.2 The Skipper has final responsibility for the safe operation of the
vessel and may alter, shorten, delay or cancel a sailing, change the
route or decline to use a boarding or disembarkation point where
reasonably necessary for safety, navigation or operational reasons.

5.3 We may also have to change a sailing because of circumstances
outside our reasonable control, including:

* unsafe river or weather conditions;
* flooding or unusually low water levels;
* closure or restriction of waterways, locks, bridges or landing stages;
* emergency instructions from navigation, harbour, police or other authorities;
* mechanical or technical failure;
* incidents affecting the safe operation of the vessel.

5.4 Where Manchester River Cruises cancels a public sailing and we are
unable to provide the booked service, customers will be offered
either:

* transfer to another suitable sailing; or
* a refund of the amount paid to Manchester River Cruises for the
cancelled sailing.

5.5 Where reasonably necessary we may substitute another suitable vessel.

5.6 We will not be responsible for consequential losses which we could
not reasonably have foreseen when the booking was made, such as
travel, accommodation or other arrangements made separately by the
customer.

Nothing in these Terms & Conditions limits any rights which cannot
legally be excluded.

6. Manchester United Fixtures

6.1 Some of our vessels operate contracted services in connection with
Manchester United home fixtures.

6.2 Fixture dates and kick-off times can be changed after schedules
have initially been published.

6.3 We will take reasonable steps to avoid accepting conflicting
bookings. If a subsequent fixture change makes it necessary for us to
alter or cancel another booking, we will contact the affected customer
as soon as reasonably practicable.

6.4 Where we cannot provide an acceptable alternative date or time,
any monies paid directly to Manchester River Cruises for the affected
booking will be refunded.

7. Gift Vouchers

7.1 Manchester River Cruises gift vouchers may be used towards
eligible cruises and events sold directly by Manchester River Cruises,
subject to availability.

7.2 Gift vouchers have no cash value and cannot be exchanged or
redeemed for cash.

7.3 Where the value of a booking is less than the remaining value of a
monetary gift voucher, the unused balance will remain available on the
voucher for a future eligible booking until the voucher expires.

7.4 No cash change will be given for unused voucher balances.

7.5 Gift voucher balances cannot be used to purchase food, drinks or
other items on board unless we expressly state otherwise.

7.6 If the cost of a booking exceeds the voucher balance, the
difference must be paid using another accepted payment method.

7.7 Gift vouchers are valid until the expiry date stated on the
voucher or accompanying confirmation. Any unused balance must be
redeemed before that date.

7.8 A booking made using a gift voucher remains subject to the
cancellation terms applicable to the cruise or event booked.

7.9 If Manchester River Cruises cancels a sailing booked using a gift
voucher, the amount paid using the voucher will normally be returned
to the voucher balance or an equivalent replacement voucher issued.
Any additional amount paid by card or other payment method will be
refunded to the original payment method where appropriate.

7.10 Gift vouchers should be treated like cash. Manchester River
Cruises cannot normally replace vouchers which are lost, deleted or
used without the purchaser's permission where we are unable to verify
the remaining balance and ownership.

8. Passenger Numbers and Safety Certification

8.1 Our vessels operate under applicable passenger vessel
certification and safety requirements.

8.2 The maximum permitted number of passengers must not be exceeded.

8.3 Passenger capacity may vary between vessels or according to the
nature of a particular event or private hire arrangement.

9. Conduct On Board

9.1 The Skipper is in command of the vessel at all times. Passengers
must follow reasonable instructions given by the Skipper or crew.

9.2 We may refuse boarding to, or require the disembarkation of, any
passenger whose behaviour:

* threatens the safety of themselves or others;
* causes serious nuisance, harassment or offence to passengers or crew;
* risks damage to the vessel or its equipment;
* prevents the crew from safely operating the vessel; or
* appears to result from excessive intoxication.

9.3 No refund will normally be given where a passenger is refused
carriage or removed from a vessel because of their behaviour.

10. Alcohol, Food and Drink

10.1 Alcoholic drinks may not be brought on board by passengers.

10.2 Alcoholic drinks are available for purchase on board on
applicable sailings and may only be sold and consumed in accordance
with licensing requirements.

10.3 Unless otherwise agreed for a particular event or private hire,
passengers must not bring hot food or ice cream on board.

10.4 Other food may only be brought on board where permitted for the
particular cruise or agreed with Manchester River Cruises in advance.

10.5 For private hire bookings, the hirer is responsible for ensuring
that members of their party are made aware of any food and drink
restrictions.

11. Smoking

11.1 Smoking and vaping are not permitted inside our vessels.

11.2 Smoking or vaping may only take place in an area specifically
designated by the crew, where one is available and where it is safe
and lawful to do so.

12. Children

12.1 Children under 16 must be accompanied by a responsible adult.

12.2 For ticketing and vessel capacity purposes, passenger ages and
ticket categories will be applied as stated for the particular cruise.

12.3 Infants must remain under the supervision of their accompanying
adult at all times.

13. Accessibility and Mobility

13.1 Our vessels are not currently wheelchair accessible.

13.2 Access involves steps and may vary between vessels and boarding locations.

13.3 Passengers with reduced mobility or particular access
requirements are encouraged to contact us before booking so that we
can explain the access arrangements for the relevant vessel and
sailing.

13.4 Buggies and prams may need to be folded and stored as directed by the crew.

13.5 Where an adult passenger requires the assistance of an essential carer we will grant 1 free carers ticket when accompanying a paid adult passenger on our 60 minute City River Tour. A valid carer's card must be available to show when boarding the vessel.

14. Passenger Property

14.1 Passengers are responsible for their own personal belongings
while boarding, travelling and disembarking.

14.2 We are not responsible for loss of or damage to personal property
unless it results from our negligence or another legal responsibility
which cannot be excluded.

15. Injury and Liability

15.1 We will exercise reasonable care and skill in providing our services.

15.2 Nothing in these Terms & Conditions excludes or limits our liability for:

* death or personal injury caused by our negligence;
* fraud or fraudulent misrepresentation; or
* any other liability which cannot legally be excluded or limited.

15.3 Passengers must take reasonable care when using vessels,
gangways, steps, pontoons and landing stages and must follow
instructions provided by the crew.

16. Damage Caused by Passengers

16.1 Passengers may be held responsible for deliberate or negligent
damage they cause to a vessel, its fixtures or equipment.

16.2 In the case of private hire, the hirer may be responsible for
reasonable costs resulting from damage caused by members of their
party where legally recoverable.

17. Parking and Travel to the Boarding Point

17.1 Manchester River Cruises does not operate or control public car
parks used by passengers unless expressly stated otherwise.

17.2 Passengers are responsible for allowing sufficient time for
travel, parking and finding the boarding point.

17.3 Traffic congestion, public transport disruption, difficulty
parking or arriving at the wrong location do not normally entitle a
passenger to a refund for a missed sailing.

18. Third-Party Bookings

18.1 Where tickets are purchased through GetYourGuide, Booking.com or
another authorised third-party seller, that seller may have additional
terms relating to payment, amendments and refunds.

18.2 Manchester River Cruises' operational and safety rules continue
to apply to passengers regardless of where their ticket was purchased.

19. Website and Promotional Information

19.1 We take reasonable care to ensure descriptions, photographs,
sailing times and other information are accurate.

19.2 Routes, vessels, entertainment and timings may occasionally
change where reasonably necessary.

19.3 Minor changes which do not materially alter the experience do not
normally give rise to a right to cancel.

20. Complaints

20.1 If there is a problem during your cruise, please raise it with a
member of the crew where reasonably possible so that we have an
opportunity to address it at the time.

20.2 Complaints after a sailing should be sent to:

Manchester River Cruises
Email: [info@manchesterrivercruises.com](mailto:info@manchesterrivercruises.com)

Please provide your booking reference, date of travel and details of the issue.

21. Your Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights
under applicable UK consumer law.

22. Company Details

"The Company", "Manchester River Cruises", "we" and "us" refer to:

The Irwell & Mersey Packet Company Ltd trading as Manchester River Cruises.